Postage & Returns

Australian Postage

All orders are posted via regular or express satchels Australia-wide. 

1. Orders of $195 and above are shipped via Regular Post free of charge. (Australia Only)

2. Herbosophy despatches your order from Perth, Australia, on business days only (Mon to Fri).

3. We use Australia Post Satchels for all national deliveries by default. All postage has tracking to confirm delivery.

4. Orders for delivery within Australia are dispatched within one business day. However, please remember that on public holidays, despatch may take longer as we are, of course, reliant on Australia Post being open.

5. If an item is out of stock and remains unavailable for 48 hours, we will contact you.

6. International orders are dispatched after a 24-hour delay (see below) and sent via Australia Post.

7. Including your phone number and a valid email address helps us to contact you more quickly to sort out any issues with your order.

8. Please ensure your address is correct and updated if using your PayPal account.

9. We will email you to inform you that your purchase has been posted.

10. We sent the tracking number with this email, along with a link to Australia Post online tracking. However, please be aware that occasionally Australia Post staff don't update tracking status until the day of delivery. There's nothing we can do about this.

11. If you are not at the specified delivery address to receive the parcel, a card should be left providing pickup details from your local post office. Sometimes these cards get accidentally misplaced or are not left by the driver, so if you believe your parcel should have arrived, please contact us for your package's tracking number so that you can make enquiries at your post office.

12. Please ensure you entered your address correctly and checked that someone else hasn't collected your parcel for you on the day of delivery.

Estimated Express Delivery Times within Australia from Perth (as per Australia Post guidelines).
Delivery within Perth Metropolitan Area Next working day
Delivery to regional areas in WA 1-2 working days
Delivery to other capital cities 2 - 3 working days
To other interstate locations 3 - 5 working days

* Days for delivery are business days after despatch.

International shipments

1. Postage prices are based on Australia Post International Parcel pricing (see below)

2. Herbosophy.com.au does not include customs fees, taxes, or tariffs. Customers outside of Australia may be subject to customs fees, import duties, and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

3. The purchaser should inform themselves of any customs or import restrictions that may apply to products they wish to purchase. Herbosophy.com.au cannot be held liable for any holding or seizure of goods by customs in the country of destination.

4. Please note the benefit of taking advantage of the weight scales.
   

    

International Airmail Zones

International Shipping Charges (Updated April 2016)

Delivery Timeframes*

Estimated Delivery Times - International (as per Australia Post guidelines).
New Zealand 3-7 days
Pacific Island 5-10 days
Asia 5-10 days
Middle East 5-12 days
Europe 5-10 days
Africa 7- 14 days
USA/Canada 4-14 days
South America 7-18 days

* Days for delivery are business days after despatch.

Returns Policy

We provide store credit or exchanges within five days of receiving items.

You are welcome to choose between a store credit or exchange where:

• The incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with)
• An item is damaged
• quality is substandard

No refund or exchange will be given for:

• Change of mind
• Products that have been opened or tampered with